Simple Yard Simple Yard
Rated 5.0 — Canada

Refund Policy

Last Updated: March 7, 2025

This Refund Policy describes the conditions under which Simple Yard may issue refunds for purchases made through the simpleyard.eu platform. By completing a purchase, you confirm that you have read and agreed to the terms set out below.

1. Scope

This policy applies to all paid subscriptions, one-time purchases, and digital access passes offered through our platform. It does not apply to free accounts or trial periods.

2. Eligibility for Refunds

A refund request may be considered if all of the following conditions are met:

  • The request is submitted within 14 calendar days of the original purchase date.
  • The purchased content or service has not been substantially accessed or consumed.
  • The account associated with the purchase is in good standing with no violations of our Terms of Service.
  • The purchase was made directly through our platform and not through a third-party reseller or marketplace.

3. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Purchases where more than 30% of the course or quiz content has been accessed.
  • Subscription renewals that were not cancelled prior to the renewal date.
  • Promotional purchases, discounted bundles, or purchases made using coupon codes unless the product is confirmed defective.
  • Purchases of individual quiz attempts or assessment credits once the attempt has been initiated.
  • Gift purchases that have been redeemed by the recipient.

4. How to Request a Refund

To initiate a refund request, contact our support team at contact@simpleyard.eu with the following information:

  • Full name and email address associated with your account.
  • Order or transaction reference number.
  • Date of purchase.
  • A brief description of the reason for the refund request.

Requests submitted without the above information may experience delays or may not be processed.

5. Review Process

All refund requests are reviewed on a case-by-case basis. We aim to respond to all requests within 5 business days of receipt. During the review, we may request additional information to verify eligibility. Submitting a request does not guarantee approval.

6. Approved Refunds

6.1 Processing Time

Approved refunds are processed within 7 to 10 business days from the date of approval. The time for the funds to appear in your account depends on your payment provider and may vary.

6.2 Refund Method

Refunds are issued to the original payment method used at the time of purchase. We are unable to redirect refunds to a different payment method or account.

6.3 Partial Refunds

In cases where only a portion of a purchase qualifies for a refund, a partial refund may be issued at our discretion. The refund amount will reflect the unused or inaccessible portion of the service.

7. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or card provider before contacting us, we reserve the right to suspend or terminate your account pending resolution. We encourage you to reach out to us directly before filing a dispute, as most issues can be resolved promptly through our support team.

8. Service Interruptions

If our platform experiences a verified outage or technical failure that prevents access to purchased content for an extended period, affected users may be eligible for a pro-rated credit or refund. Such cases are assessed individually based on the duration and impact of the interruption.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised date. Continued use of the platform following any changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.

10. Contact

For questions regarding this policy or your specific situation, please contact us: